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Your IT department, handled
IT Support for North West Businesses
Fixed monthly cost, a full team of qualified engineers, and guaranteed response times – without the overhead of hiring. Blowfish Technology keeps your business running, your data protected and your team productive.
Average call waiting time under 20 seconds
Over 75% of tickets resolved same day
98% of issues resolved within SLA
25+ years of IT expertise in the North West
What is IT support?
IT That Works – So Your Business Can Too
IT support means having a trusted team of engineers who monitor, maintain and support your technology – keeping everything running smoothly and responding fast when something goes wrong. Whether you need day-to-day helpdesk support, on-site engineers or a fully outsourced IT department, Blowfish Technology has you covered.
We get to know your business, your systems and your team – and we use that knowledge to keep your technology working the way it should, every single day. From resolving helpdesk tickets in minutes to planning your long-term IT strategy, we’re your local North West IT partner.
For businesses that want to go further, our Managed IT service takes everything off your plate – proactive monitoring, patching, security and strategic planning – all for a single fixed monthly fee.
Downtime Costs Your Business Money
Every hour of downtime has a direct cost. Without proactive monitoring and fast support, small problems become big ones – often at the worst possible time.
Hidden Costs of In-House IT
A single IT employee costs £35,000–£55,000 per year – with gaps in coverage for holidays, sickness and out-of-hours issues. A professional IT support partner gives you a full team for less.
Security Risks Go Unnoticed
Without proper monitoring, vulnerabilities and threats can go undetected for months. Proactive patching and monitoring closes gaps before they become incidents.
Outdated Systems Holding You Back
Ageing hardware and software creates performance bottlenecks, compatibility issues and compliance risks. A good IT support partner keeps your technology current.
Fragmented Support Wastes Time
Managing multiple vendors for different IT problems creates confusion and delays. One partner for everything means faster resolution and clearer accountability.
Why choose Blowfish
IT Support That Actually Feels Different
The right IT partner transforms technology from a source of frustration into a competitive advantage.
Proactive, Not Reactive
We monitor your systems 24/7 and fix issues before they affect your team – not after the damage is done.
Predictable Fixed Cost
One simple monthly fee covers everything. No surprise invoices, no break-fix charges, no hidden costs.
Real People, Fast Response
When you call us, you speak to a qualified engineer who knows your business – not a call centre reading from a script.
Security Built In
Cyber security isn’t an add-on – it’s embedded in everything we do, from patching and monitoring to endpoint protection.
Local North West Team
Based in Ormskirk, our engineers provide on-site support across the North West – same-day response when you need it most.
Strategic IT Planning
Regular account reviews and technology roadmaps keep your IT aligned with your business goals – now and in the future.
Our IT support services
Everything Your Business Needs, Under One Roof
Blowfish Technology delivers a comprehensive range of IT support services – from fully managed IT to hardware supply, backup solutions and Microsoft 365.
Blowfish Technology
Managed IT
Your fully outsourced IT department – proactive monitoring, unlimited helpdesk support, patching and IT management for a fixed monthly fee.
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Blowfish Technology
Hardware & Software
Supply, configuration and ongoing management of business hardware and software – from workstations and servers to licensing and upgrades.
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Disaster Recovery
Business continuity planning and disaster recovery solutions that minimise downtime and get you back up and running fast after any incident.
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Microsoft 365 Backup
Automated, secure backup of all your Microsoft 365 data – emails, Teams, SharePoint and OneDrive – protecting you from accidental deletion and ransomware.
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Blowfish Technology
Managed Backup
Fully managed, monitored backup solutions for your servers, workstations and cloud data – with regular restore testing so you can trust your backups.
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Microsoft Solutions Partner
Microsoft Modern Workplace
Microsoft 365 Business Premium deployed and managed properly – full Office apps, Teams, Intune, Defender and Conditional Access, configured from day one.
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How we work
Our IT Support Approach
We don’t wait for things to break. Our IT support is built around continuous monitoring, proactive maintenance and rapid response – keeping your business running smoothly at all times.
When issues do arise, our helpdesk team responds fast – with an average call waiting time of under 20 seconds and over 75% of tickets resolved on the same day. For issues that need on-site attention, our North West engineers are on the road.
Every client gets a dedicated account manager, regular technology reviews and a long-term IT roadmap – so your technology grows with your business, not against it.
Common questions
IT Support FAQs
Answers to the questions North West businesses most commonly ask us about IT support.
What’s the difference between IT support and managed IT?
IT support covers helpdesk assistance, on-site fixes and break-fix repairs – responding to issues as they arise. Managed IT goes further: it’s a fully proactive service that includes 24/7 monitoring, scheduled patching, backup monitoring, security management and strategic IT planning, all for a fixed monthly fee. Our Managed IT service is ideal for businesses that want to stop firefighting and have their entire IT environment actively looked after.
How quickly do you respond to IT issues?
Our average call waiting time is under 20 seconds. Over 75% of support tickets are resolved remotely on the same day. For issues requiring on-site attendance, our North West engineers are deployed promptly – typically same day for business-critical issues.
Do you provide on-site support across the North West?
Yes – our engineers cover the full North West region including Manchester, Liverpool, Preston, Lancashire, Cheshire and beyond. On-site visits are included within our managed service for issues that can’t be resolved remotely.
Can you support our existing IT infrastructure?
Yes – we work with all major hardware and software platforms. We start with a thorough IT audit to understand your current environment, document everything and transition you to our service with minimal disruption. We’re comfortable taking over from other IT providers too.
Is cyber security included in your IT support?
Core security practices are embedded throughout our IT support – including security patching, backup monitoring and access management. For a full layered security stack (EDR, ITDR, DNS filtering, MFA, user awareness training), we offer our Managed Cyber Security service either as a standalone or bundled with IT support.
How is IT support priced?
Our IT support is priced on a per-user per-month basis, making it predictable, scalable and easy to budget for. The exact price depends on your team size, infrastructure complexity and the services included. We’ll provide a detailed, transparent quote after an initial assessment – no obligation.
Ready for IT Support That Actually Works?
Talk to Blowfish Technology for a free, no-obligation IT assessment. We’ll review your current setup and show you exactly how we can help.