IT support built for the factory floor and the boardroom
IT Support for Manufacturing Businesses
Production downtime costs manufacturing businesses thousands of pounds per hour. Blowfish Technology delivers proactive IT support that keeps your production systems, ERP and office infrastructure running – so your operations never stop because of IT.
Proactive monitoring prevents production downtime
ERP, MES and production system support
OT and IT network management
On-site engineers across the North West
IT for manufacturing
When IT Fails, Production Stops
Manufacturing businesses depend on technology more than almost any other sector – and the consequences of IT failure are immediate and costly. Whether it’s an ERP system going offline, a network outage halting the production line or a ransomware attack encrypting your systems, every minute of downtime has a direct financial impact.
Blowfish Technology understands the operational realities of manufacturing. We provide IT support that’s built around your shift patterns, your production schedules and the critical systems your business depends on – with proactive monitoring that catches problems before they escalate and fast response times that minimise disruption when they do.
We work with manufacturers across the North West – from precision engineering and plastics to food production and logistics – and we have hands-on experience with the ERP platforms, production management systems and operational technology that the sector relies on.
Production System Failures
ERP outages, MES failures and network disruptions stop the production line. Our proactive monitoring identifies failing hardware and software issues before they cause downtime.
Ransomware Targeting Manufacturers
Manufacturing is one of the most targeted sectors for ransomware – attackers know that production pressure makes businesses more likely to pay. Layered cyber security is essential.
OT and IT Network Complexity
Managing operational technology (OT) and IT networks in the same environment creates complexity and security risks that require specialist knowledge to handle properly.
Supply Chain Data Security
Manufacturers handling client IP, designs and supply chain data face significant security obligations – and increasingly, larger clients require Cyber Essentials certification.
Out-of-Hours Cover Gaps
Shift-based operations mean IT issues don’t respect office hours. Without monitoring and out-of-hours cover, a 10pm server failure becomes a 7am production crisis.
What we deliver
IT Support Designed Around Manufacturing
We understand that manufacturing IT isn’t just about desktops and email – it’s about keeping your entire operation running.
ERP & Production System Support
We support the ERP platforms, MES systems and production management software your business depends on – including Sage, SAP, Epicor and more.
24/7 Proactive Monitoring
Continuous monitoring of your entire infrastructure – servers, networks, workstations and production systems – with automated alerts that mean we act before you notice a problem.
Ransomware Protection
Layered cyber security including EDR, DNS filtering and MFA – protecting your production systems and sensitive IP from the sophisticated attacks that increasingly target manufacturers.
Disaster Recovery Planning
Tested backup and disaster recovery solutions – so if the worst happens, your business is back up and running in hours, not days.
Network Infrastructure
Reliable, secure networks across your site – including Wi-Fi coverage across the factory floor, VLANs to separate OT and IT, and robust firewall configurations.
On-Site North West Engineers
When something needs hands-on attention, our engineers are on the road across the North West – same-day response for business-critical issues.
Our services for manufacturers
A Complete IT Solution for Manufacturing
Everything a manufacturing business needs from a single trusted IT partner.
Blowfish Technology
Managed IT Support
Your outsourced IT department – proactive monitoring, helpdesk support and on-site engineers for a fixed monthly fee.Learn more
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Cyber Security
Managed EDR, DNS filtering, MFA and security awareness training – protecting your production systems and business data.Learn more
Blowfish Technology
Disaster Recovery
Tested backup and DR solutions that get your production systems back online fast after any incident.Learn more
Microsoft Solutions Partner
Microsoft 365
Modern workplace tools for your office teams – email, Teams, SharePoint and enterprise security, managed by a certified Microsoft partner.Learn more
Blowfish Technology
Hardware & Software
Workstations, servers and network equipment sourced, configured and managed throughout their lifecycle.Learn more
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Cyber Essentials
Certification that demonstrates your security controls to clients and supply chain partners – increasingly required for manufacturing contracts.Learn more
Common questions
IT Support for Manufacturing – FAQs
Can you support our ERP and production management systems?
Yes – we have experience supporting a wide range of ERP platforms used in manufacturing including Sage, SAP, Epicor, SYSPRO and others. We work alongside your ERP vendor to ensure the underlying infrastructure is properly configured and monitored, and we’re experienced in managing the server environments these systems run on.
How do you handle out-of-hours IT issues for shift-based operations?
Our 24/7 monitoring means we’re alerted to issues around the clock – including during night shifts and weekends. Critical alerts are escalated immediately, and our on-call response ensures that production-critical systems are addressed as a priority regardless of the time.
Can you help us achieve Cyber Essentials certification?
Yes – and we’d strongly recommend it. Cyber Essentials is increasingly required by larger manufacturing clients and public sector supply chains. We guide you through the certification process and configure your IT environment to meet the requirements, typically within 4–6 weeks.
How do you separate our office IT from our production network?
We implement network segmentation using VLANs and firewalls to separate your IT and OT environments – protecting production systems from office network threats and vice versa. This is a fundamental security control for any manufacturing business running production technology on the same site as office IT.
Keep Your Production Line Running
Talk to Blowfish Technology for a free IT assessment tailored to your manufacturing business.